FAQ Mi Robot Vacuum Mop 2
| Problem Type | Solution |
| What should I do when the vacuum-mop does not turn on? | The vacuum-mop’s battery may be low when the ambient temperature is below 0°C or above 40°C, please only use the vacuum-mop in environments with a temperature in the range of 0–40°C. Please charge it before use. |
| What should I do when the vacuum-mop does not charge? | Check whether the power cord is properly plugged into both the charging dock and the power outlet, and make sure the charging contacts are clean. If not, please wipe the charging contacts on both the dock and the vacuum-mop clean with a dry cloth. |
| Why doesn’t the vacuum-mop return to the dock to charge? | Check whether there are too many obstacles around the charging dock, place the dock in a location without any obstacles around it. Make sure there are no obstacles within 0.5 meters on both sides, nor within 1.5 meters in front of the charging dock. Please clean the dock’s signaling area. |
| What should I do when the vacuum-mop does not work as expected? |
Turn off the vacuum mop, and turn it on again. |
| Why does the vacuum-mop make a strange noise? | A foreign object might be caught in the brush, side brush, or one of the main wheels. Stop the vacuum-mop and remove any debris. |
| Why doesn’t the vacuum-mop clean as efficiently as before, or leave dust behind? | Please check whether the dust compartment is full, if so, empty it. Furthermore, please check the filter and clean it if necessary, and also check whether there is anything wrapped around any of the brushes. |
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What should I do when the vacuum-mop cannot connect to Wi-Fi? |
Something is wrong with the Wi-Fi connection. Reset the Wi-Fi, then try reconnecting.
Location permissions are not enabled. Please ensure your device has location permissions enabled for the Mi Home/Xiaomi Home app. The Wi-Fi signal is weak. Make sure the vacuum-mop is in an area with good Wi-Fi coverage. The vacuum-mop does not support a 5 GHz Wi-Fi connection. Make sure the vacuum-mop is connected to a 2.4 GHz Wi-Fi connection. The Wi-Fi network user name or password is incorrect. Make sure the user name and password used to connect to your Wi-Fi network are correct. |
| Problem Type | Solution |
| Why doesn’t the vacuum-mop carry out the scheduled cleanup? | Check whether the battery level is sufficient. The vacuum-mop needs to have a battery level of 15% or more to start a scheduled cleanup. |
| Does the vacuum-mop consume electricity when it is left at the dock after being fully charged? | When the vacuum-mop is left at the dock, it will consume a small amount of electricity to allow the battery to maintain optimal performance in sleep mode. |
| What should I do when no water or very little water comes out when mopping the floor? | Please check whether the water compartment is filled and the mop is properly installed. Please clean the mop on a regular basis. |
| What should I do when too much water comes out of the mopping assembly? | Make sure the water tank lid is securely closed. |
| Why doesn’t the vacuum-mop resume cleaning after charging? | The vacuum-mop does not resume cleaning in do not disturb (DND) mode, or after manually being returned to the dock to charge. |
| Why doesn’t the vacuum-mop return to the charging dock aer being moved? | Moving the vacuum-mop may cause it to re-position itself or re-map its surroundings. If the vacuum- mop is too far from the charging dock, it might not be able to automatically return on its own, in which case you need to manually place the vacuum-mop onto the charging dock. |
Read more: https://manuals.plus/xiaomi/stytj03zhm-mi-robot-vacuum-mop-2-vacuum-cleaner-manual#ixzz7h19tuXQQ